PRIVACY POLICY
How we collect, use, and protect your personal information.
At Golf Room Plus, we are committed to safeguarding your privacy and ensuring that your personal data is handled securely and responsibly in compliance with applicable laws, including Thailand's Personal Data Protection Act (PDPA). This policy outlines how we collect, use, store, and protect information gathered through our website, bay booking system, coaching sessions, and customer service channels.
What Information We Collect
We collect information necessary to provide you with seamless indoor golf, coaching, and club fitting services:
- Personal Contact Details: Name, email address, phone number, and Line ID provided when booking a bay, filling out enquiry forms, or signing up for coaching packages.
- Booking & Transaction Data: Session details, bay reservations, package purchases, and payment confirmation details.
- Golf Performance & Technical Data: Swing analysis data, launch monitor telemetry, and video recordings generated during practice, coaching, or fitting sessions in our VIP bays (via Foresight Sports and SWNGx systems).
- Website & Technical Usage Data: IP address, browser type, and cookies collected when navigating our website to improve site performance and user experience.
How We Use Your Information
Your information is used strictly to deliver and enhance your Golf Room Plus experience, including:
- Processing and confirming bay reservations, coaching sessions, and club fitting appointments.
- Sending booking updates, reminders, and responding to inquiries via email, phone, or Line OA.
- Personalizing coaching programs and maintaining swing progress records.
- Improving our website, simulator facility, and customer service.
- Complying with legal and accounting obligations.
Data Sharing & Partners
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share data only with trusted partners strictly necessary to operate our services:
- Technology Partners: Foresight Sports and SWNGx for swing telemetry and session tracking.
- Club Fitting Partner: Velor Lab for custom club fitting requests.
- Service Providers: Secure payment gateways, IT support, and messaging providers (e.g., Line OA).
- Legal Compliance: When required by law, regulation, or legal proceedings.
Data Security & Retention
Controlling Your Personal Information
Under applicable data protection regulations, you have the right to:
- Access, review, or request a copy of the personal data we hold about you.
- Request correction or updating of inaccurate information.
- Request deletion or restriction of your personal data, subject to legal conditions.
- Opt out of receiving promotional communications at any time.